Synoptek’s Salesforce practice helps you leverage a market-leading CRM platform toward your goal of becoming a highly customer-centric organization.
Our complete portfolio of Salesforce CRM services can be used by organizations in any business model or industry, including business services, technology, manufacturing, media, CPG, NFP, and public sector. We help businesses large and small redefine customer service and personalize interactions, and build cross-channel touchpoints to achieve customers for life.
As your Salesforce partner we will help you achieve on the promise of digital transformation. Our customers rely on us to provide them affordable options to truly create a unified, holistic customer experience, improving communications both internally and with all marketplace participants. We’re in the business of creating a 360’ view of your customer, using AI based models to detect trends and align your value proposition with client needs, and deliver seamless customer experiences.
Our mission includes a focus on the line-of-business worker who is bringing you revenue and maintaining customer loyalty. We assure your sales and customer care teams are empowered, accountable, and the CRM is able to streamline the everyday work. We reduce SG&A costs while shortening sales cycles. Tasks, while driving high levels of customer engagement.
Let us help you crate executive vision, build your CRM roadmap, rationalize your IT application architecture, plan your project, design your solution, and build your next-generation CRM platform.
We work closely with our clients to uncover business needs, and advice in best-practices. Our Salesforce team has the application and technical skills to deliver on any project, including configuration, customization integration, and data transformation. We can recommend best use of the platform out-of-the-box or with customization options. Sometimes it makes more sense to acquire a 3rd party enhancement or integrated SAS product. In those cases, we’ll help you make good decisions about evaluating allied solutions to augment Salesforce that we can plug into the platform.
We use a mature, cost-effective implementation model to fast track your project and mobilize your entire organization, technically, and functionally. We strive to provide our clients with the best advisory and implementation services in the marketplace.