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Home / Insights / Blog / 5 Reasons You Need Digital Workforce Management
August 13, 2021 - by Synoptek
RPA is helping enterprises boost efficiencies across every aspect of their business, which is why the pace of RPA adoption is at an all-time high. According to Gartner, worldwide RPA software revenue is expected to reach $2 billion in 2021. But despite this staggering growth, when it comes to effectively scaling RPA, fragmented processes and poor strategies act as a big hindrance. Humans and robots continue to work in silos, restricting organizations from effectively scaling their automation initiatives.
As intelligent automation continues to mature, enterprises need an overarching Digital Workforce Management strategy to integrate their automation processes and efficiently and securely manage all digital workers. Read on to uncover the top reasons why digital workforce management is key to successful integration of automation and the steps you can take to strengthen your digital workforce management strategy.
The business world today is no longer just a physical space with employees working from 9-5. Over time, it has evolved into an always-connected environment where the lines between what robots are doing and what humans are doing are completely blurred: together, they are communicating and collaborating in many new and effective ways, enabling advanced levels of knowledge sharing.
As the workforce goes increasingly digital, embracing Digital Workforce Management can help simplify how workers in an enterprise company perform their duties – in close association with robots. By intelligently combining the technologies that businesses already use, Digital Workforce Management can break down traditional barriers and transform employee experience, promoting efficiency, growth, and innovation. Here are 5 reasons why you need Digital Workforce Management:
The biggest benefit Digital Workforce Management brings to the table is the elimination of silos within the enterprise. By orchestrating all workers and processes, it delivers the flexibility enterprises need to scale their intelligent automation programs. Enterprises can get a unified and holistic view across their business and overcome traditional boundaries between business units, locations, departments, and even teams – making it easier to identify more impactful digital workforce automation opportunities.
Digital Workforce Management helps orchestrate work across people, technology systems, and multiple third-party RPA processes. Continuous unification of processes enables managers to assign the right worker to the right task at the right time and maintain greater control over the complexity and cost associated with a given task or project. By embracing a modern platform, organizations can better connect to external applications using custom code and increase the pace and efficiency with which they can expand their digital workforce.
Digital Workforce Management also delivers end-to-end visibility into the activities being performed by digital resources including what tasks are being worked on, to what are in the pipeline, what issues are being faced, and how they are impacting metrics. With detailed insight into business processes across the enterprise, organizations can take the necessary steps to drive continuous improvement.
Since the adoption of RPA opens doors to several security risks, Digital Workforce Management helps mitigate risks as enterprises look to integrate their human and digital workforces. Central control via a Digital Workforce Management tool allows for improved synchronization of RPA with the broader IT strategy – minimizing disruptions and failures. It also lets companies control and monitor how information is used within the organization, paving the way for unified governance over access to sensitive data, systems, and applications.
For enterprises looking to address their growing list of compliance challenges, Digital Workforce Management allows for the effective implementation of policies and procedures across people and departments. It enables organizations to manage and enforce controls across the entire lifecycle of the digital worker – right from policy creation all the way to decommissioning – thus enhancing compliance as well as audibility.
If your organization is increasingly adopting RPA, chances that you are having difficulties in managing and scaling efficient, enterprise-wide intelligent automation are extremely high. Since RPA only automates tasks (and not processes) and presents several scalability challenges, engaging with a qualified Digital Workplace Services partner is key to the successful integration of automation across the business. A partner not only builds a robust Digital Workforce Management strategy but also creates a collaborative human+digital workforce environment.
By setting clear expectations and providing optimized communication processes, a partner can successfully develop a productive distributed workforce solution that is customized to your organization’s unique needs and encourages better employee effort. A partner can also provide the required guidance to automate processes across every aspect of the business while driving powerful ROI and turbocharging the capabilities of your digital workforce to meet the demands of tomorrow.
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