Managed Detection and Response (MDR) Services

Your Single Trusted Advisor for Managed Technology and Security Response

Mature Your Security Practice with Synoptek’s MDR Services

Disruption of business operations is a constant worry when CISOs are always competing against the growing threat landscape to ensure the confidentiality, integrity, and availability of their enterprise’s IT infrastructure and corporate data.

Synoptek’s MDR services is an all-in-one comprehensive service package tailormade to provide an organization with hassle-free security coverage as well as enable mission-critical initiatives such as digital transformation, identification of actionable security alerts, and timely response to security threats without sacrificing their business requirements in the process.

The single-source approach from Synoptek enables timely security response from the same team that is context-aware of the client’s technology, IT, and critical-path business operations – and this feature makes the service more effective than any other similar service in the market.

Why Partner with Synoptek

All incidents manually reviewed by SOC analysts daily

Visibility from various threat intelligence data sources cross-correlated with hundreds of organizations every day

Single service-level objective for IT availability and security

24×7 SME availability for specific remediations and recommendations

A single partner for Managed IT, cloud, data protection, and cyber defense

Beyond “guidance only.” Synoptek acts on your behalf to contain a threat

Our Managed Detection and Response Services

  • Endpoint Protection and Endpoint Detection and Response (EP and EDR): Apply standard defenses, such as anti-virus and anti-malware, layered with patented autonomous threat prevention software, which uses anti-evasive techniques.
  • 24x Detection: Leverage security alerts in near real-time using a fully managed SIEM service to correlate attack vectors and raise the attention of our SOC team.
  • 24x7 Incident Investigation: Examine potentially malicious (high severity) and/or active and imminent threats (emergency severity) in preparation for a tailored response.
  • Daily Cyber Security Review: Proactively investigate all security events daily.
  • 24x7 Alert Response: Timely response on customer’s behalf to contain and mitigate potential and active attacks.
  • Reduction of False Positive Alerts using Global Threat Intelligence: Minimize the business impact of false alarms using a combination of monitored alerts from our global SIEM network and data from global intelligence sources.
  • MDR for Microsoft Office 365: Address remote work and distributed work model attack vectors, such as business email compromise, on the world’s most popular productivity platform, Office 365.

With Synoptek MDR, Organizations Enjoy the Benefits of:

A single-source for technology and security advisory

Proactive guidance and expertise from technical and business experts

Risk elimination at a fraction of the in-house cost

Customers Speak...

customer speak

We work with health insurance plans and have member data that we need to protect. We cannot afford any kind of data breach or system downtime, for which we completely rely on Synoptek infrastructure.”

CEO

A US-based Leading Healthcare Company

Expert Insight

customer speak
How to Select an MDR Partner? Your Complete Guide
By Joey Lei

Competing MSSP solutions offer levels of service that don’t match your in-house or MSP’s SLA’s. Your weakest link is the least responsive SLA.

While other offerings provide 24x7 monitoring and guidance, they leave all the work to contain and mitigate in your hands.

Others cut corners by only reacting to high and severe threats while Synoptek investigates all alerts.

Others don’t make guarantees, Synoptek publishes a Service Level Guarantee for IT availability, and an identical Service Level Objective that covers both IT availability and security response. We understand that ensuring security defensibility also means ensuring that IT services keeps the business running.

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