Application Support and Maintenance Services

Enhance product quality, reduce cost, and accelerate time-to-market with Synoptek’s Application Support and Maintenance Services.

Superior Services for Sustained Functionality and Performance

Synoptek offers an array of Application Support and Maintenance Services to maintain the quality and speed of your applications throughout their lifecycle: from ideation to planning, design, development, maintenance, support, and retirement.

Using a technology-agnostic approach and leveraging the capabilities of our partner’s software ecosystem, we enhance collaboration and help overcome any issue that restricts driving value. Right from Application Lifecycle Management Consulting and Assessment to Portfolio Management, QA, Testing, Ongoing Support, and Application Optimization.

Why Partner with Synoptek

A world-class team that offers a flexible and scalable global delivery model

Proven, dependable delivery and business models and processes.

Industry-standard tools and best practices

Technology-agnostic resources

24X7 system and support availability and round-the-clock support for all time zones

State-of-the-art software engineering practices and standards

Our Application Support and Maintenance Services

  • Support and Enhancements: Leverage Synoptek expert application management team for your ongoing application enhancement, preventive and proactive software maintenance, performance monitoring and tuning, and SLA-driven software support.
  • Real-time Support (Helpdesk Assistance): Leverage our 24*7 technical support with a helpdesk ticketing system. Our seasoned team members provide timely help with streamlined support processes.
  • Application Upgrade and Monitoring: With our upgrade and monitoring services, ensure that there is zero or minimal downtime in your environment, and all your platform upgrades are done timely.
  • Customer Success Services: Engage our expert team members with deep knowledge of the product and domain to onboard clients for your product customer training and managing product customization, product configuration, data processing, report creation, etc.

Customer Speak

"The project was ambitious from the start. We wanted Synoptek to work well outside their existing knowledge base to implement new features on our existing product. But they did it so successfully, incorporating new features and utilizing data in ways they had not done before. This was the cleanest spec-to-completion project I have ever witnessed. They did an excellent job delivering exactly what was requested, and in those rare instances where they could not, they provided good workarounds. The fact that they completed this on time and within budget is, of course, a huge point in their favor. We’ve seen so many projects slip on their timelines due to unforeseen reasons, but it was clear from the early days of development work that we would hit our target.”

Director – Product Management A US-BASED LEADING MEDIA COMPANY

Expert Insight

Expert Insight
7 Benefits of Preventive Application Maintenance
By Manan Thakkar

The cost of software or application maintenance has reached an all-time high. It has been estimated that application maintenance costs account for more than 90% of the total cost of application development, as compared to 50% a couple of decades ago. What’s causing maintenance costs to skyrocket?

Read more

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