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Home / Insights / Blog / Streamlining the Employee Onboarding Experience with ServiceNow
December 6, 2021 - by Synoptek
Employee onboarding, although highly critical, has been a challenge for most organizations. Many experience a familiar story unfold: a simple missed email for request turns into a missing laptop on Day 1 or a forgotten task turns into a delayed first check. Despite a robust process in place, the onboarding process is laden with a slew of challenges that impact the overall employee experience.
For many, employee onboarding is a painful process; but it doesn’t have to be that way! By leveraging ServiceNow Enterprise Onboarding and Transitions, you can make your new hire’s first impression memorable and the manager’s job far easier.
In a typical unstructured scenario, new hires and managers must be aware of several tasks that need to be completed, who to connect with, and when. Although fulfillment teams may have well-established processes for intake of service requests, it does little if the request itself is forgotten/missed by the hire or the manager – causing them to scramble on Day 1.
With unstructured processes, there is also the probability of fulfillment/support teams lacking accountability or being fraught with a poor service-intake process. If HR leaders are unaware of which teams are responsible for which task, there is no way to set realistic SLAs. At the same time, ensuring teams meet these SLAs with the least amount of effort also becomes a challenge.
In a worst-case scenario, new hires are forced to scan through unending knowledge articles to navigate the organization – with little or no help or interaction from the onboarding team.
ServiceNow Onboarding and Transitions ensures new hires have everything they possibly need before Day 1, eliminating any guesswork for the new employee and the manager. It provides the employee as well as the manager access to a detailed checklist on the ServiceNow mobile app, including a list of required docs that are routed appropriately and submitted well in advance – thus minimizing potential Day 1 problems. Using ServiceNow, you can:
Relying on ServiceNow is a great way to transform the onboarding experience for new hires and managers alike. But that’s not all: you can use ServiceNow to manage your new hires as they transition to other departments, receive promotions, celebrate work anniversaries, and even relocate to new offices. Regardless of where your employees are in their corporate journey, you can leverage ServiceNow to enable a frictionless onboarding experience, enable enterprise-wide collaboration, and retain top talent – thus lowering the cost of turnover.
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