Blog: ITSM

ServiceNow: Streamlining the Employee Onboarding Experience

October 26, 2023 - by Synoptek

Despite robust processes in place, employee onboarding is laden with a slew of challenges that impact the overall employee experience. But it doesn’t have to be that way! With ServiceNow ITSM, organizations can streamline the employee onboarding process and quickly address their specific needs.

ServiceNow: Streamlining the Employee Onboarding Experience

What Is Employee Onboarding?

Integrating new hires into the company quickly and seamlessly is essential to make the employee journey unforgettable. Yet, employee onboarding is burdensome for most organizations. Many HR teams experience a familiar story unfold: a simple missed email for a request turns into a missing laptop on Day 1, or a forgotten task turns into a delayed first check.

Read on to uncover ServiceNow platform benefits and unravel how ServiceNow Consulting Services can help you make your new hires’ first impression remarkable and the onboarding seamless and flawless!

The Challenges of an Unstructured Onboarding Process

In a typical unstructured scenario, new hires and managers are compelled to carry out several tasks manually. From whom to connect with, when, how, and for what. Although fulfillment teams may have well-established processes for intake of service requests, it does little if the request itself is forgotten or missed by the hire or the manager – causing them to scramble on Day 1.

Such unstructured onboarding processes bring about several challenges for HR teams in the realm of employee onboarding:

  • There is a high probability of fulfillment/support teams lacking accountability or being fraught with a poor service-intake process.
  • HR leaders are unaware of which teams are responsible for which task, making it impossible to set realistic SLAs.
  • Ensuring teams meet these SLAs with the least amount of effort also becomes a challenge.
  • A bumpy onboarding process can lead to a poor first impression, especially if the experience doesn’t live up to new hires’ expectations.
  • It makes it difficult for them to understand and embrace company culture, forge beneficial relationships, and clarify their objectives and expectations.
  • Manual, error-prone processes can increase the burden on the HR team of integrating new employees, leaving very little time for critical tasks.
  • A confusing or disorganized onboarding can make it difficult for new employees to settle into their new jobs. It also sets a negative tone for the entire duration of employment.
  • In a worst-case scenario, new hires are forced to scan through unending knowledge articles to navigate the organization – with little or no help from the onboarding team.

How Does ServiceNow Improve the Employee Experience?

ServiceNow enhances the employee experience by providing self-service portals, mobile accessibility, automation of HR processes, personalized experiences, and easy access to HR services. It also offers feedback mechanisms and robust analytics for continuous improvement.

Benefits of ServiceNow

In the hybrid workforce, a great employee experience is critical to giving on-site and remote workers access to the necessary information to be engaged and productive. ServiceNow Enterprise Onboarding and Transitions ensure new hires have everything they possibly need before Day 1, eliminating any guesswork for them and their managers. It provides the employee as well as the manager access to a detailed checklist – leading to a great experience across the entire journey.

onboarding process servicenow

Source: ServiceNow

With a ServiceNow partner, onboarding teams can:

  • Streamline and simplify the onboarding process for new hires via to-do lists and self-service portals and deliver an experience that reflects the organization’s incredible culture.
  • Automate tasks using digital workflows on the Now Platform and boost enterprise-wide productivity and efficiency.
  • Create workflows to bridge silos and provide end-to-end visibility into cross-departmental activities.
  • Offer new hires step-by-step guidance and clear direction on what needs to be done.
  • Hold everyone accountable for their tasks, making it easier for onboarding teams to deliver a memorable onboarding experience.
  • Create flexible workflows and make it easier for employees to get things done wherever they are in their journey.

What Is ServiceNow ITSM?

ServiceNow ITSM (IT Service Management) comprises a wide suite of managed services for organizations seeking to standardize their IT operations, enhance service availability, and minimize enterprise risk. These services encompass everything from assessment to implementation and support, ensuring the full realization of your ServiceNow investment.

Onboarding and Beyond

Relying on ServiceNow ITSM is a great way to transform the onboarding experience for new hires and managers alike. From offer acceptance to pre-boarding, 1st-day orientation, 1st-week introduction, 1st-month education, and more. But that’s not all: HR teams can use ServiceNow to manage new hires as they transition to other departments, receive promotions, celebrate work anniversaries, and even relocate to new offices.

Regardless of where your employees are in their corporate journey, you can leverage ServiceNow to enable a frictionless onboarding experience, enable enterprise-wide collaboration, and retain top talent – thus lowering the cost of turnover.

At Synoptek, we offer a range of ServiceNow Consulting Services to maximize your returns from the ServiceNow platform. From assessment and planning services to implementation, integration, and support services – learn how our ServiceNow services can help you set the right foot forward and transform your onboarding game!

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