Native, application-agnostic, and engineered for higher availability, minimal latency and total optimized cost of ownership.
Why waste time managing a phone system when you could be growing your business instead? With a built-in business continuity plan that traditional phone systems will never match, our services are developed with redundancy against power outages, internet interruption or hardware failures.
Synoptek will take care of all communication technology management by consolidating legacy voice infrastructure and modern VoIP networks into a native experience no matter what method of communication you are using. If you are concerned that VoIP solutions will not yield better call quality than a traditional phone device, our real-time communications platform, provides a frictionless communication experience to mix and match your communication preferences as you see fit without worry.
We only partner with Tier 1 manufacturers and we enable a hybrid solution resulting in improved performance, enhanced functionality, and lower total cost of deployment. You’ll connect to one of the industry’s most widely deployed, award-winning platforms, Kandy UC – by Ribbon Communications.
Our solution is Microsoft certified, enabling Microsoft Teams with direct routing for your enterprise making it possible to make/take calls with Teams, ensuring complete user adoption. Our management and monitoring approach does not just look at a single vendor or incident, but the entire stack and potential business impact.
Synoptek brings years of experience and focuses on end-to-end services at availability levels of 99.999% as we know that communications downtime has a real impact on business operations.
When incidents are detected, you need a responsive 24/7 service desk to respond properly to incidents. Synoptek provides higher levels of customer satisfaction and fast escalation processes to assure incidents that impact your business are resolved in a timely manner.
If something does go wrong, you need to know that the steps will be taken to prevent it from happening again. We capture incidents and build change into the system to prevent it from happening again and make improvements in our management and monitoring processes to capture potential problems before they occur!
Transform your communications technology and propel business growth. Send us an inventory of your existing equipment, and we’ll tell you what it’s worth.
carrier-grade VOIP technology trusted by over 700 service providers
million VOIP licenses in use worldwide
Session Border Control as a Service (SBCaaS) – Integrations & Applications
Device as a Service
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The benefits of software as a service (also known as SaaS: leasing software vs. outright purchase) is a hot trend that started way back in 2016. With wider adoption of cloud-based infrastructure, even computer hardware has been meeting the challenge, offering devices devoid of hard drives and dependent on an open-source software model.Read More