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Home / Offerings / Business Process and Software Solutions / Workforce Productivity / Real-Time Communication Services
Covid-19 has changed how the business world communicates and collaborates. According to a report by Mckinsey, 54% of global respondents suggest that remote working culture will see an increase in the coming years. Another research suggested that Bring Your Own Device (BYOD) is expected to drive the demand for unified communication systems by 2023. In the changing techno-business landscape, transforming enterprise communications and collaboration technology has become critical to business stability and growth. The enterprise collaboration market is likely to be worth $45 billion by 2025, with Microsoft Teams expected at the forefront of this transformation, with about 270 million active users every month.
Synoptek’s Real-Time Communications offering is a game changer for several organizations struggling to create a seamless collaboration channel for their geo-distributed teams and clients. As an integrated enterprise VoIP system, the offering is cloud-engineered with flexibility, reliability, and scalability at its core. Our solution is Microsoft certified, and allows direct routing with Microsoft Teams, so you can make/take calls with ease, and ensure widespread user adoption. Our approach to real-time communication monitoring and management does not look at just a single vendor or incident, but the entire stack along with the potential business impact.
We partner with Tier 1 manufacturers to enable a hybrid solution resulting in improved performance, enhanced functionality, and lower total cost of deployment. With a built-in business continuity plan that traditional phone systems can never match, our services are developed with redundancy against power outages, internet interruption, and hardware failures.
Augmenting Microsoft Teams with third-party applications, Synoptek harnesses the Five9 Intelligent Cloud Contact Center to extend unified communications across the business. Focusing on the contact center, Synoptek creates a space where calls, messages, and videos enter the Microsoft Teams environment. These contacts then reach the Five9 Intelligent Cloud Contact Center through a private SIP connection. There, the technology identifies the customer before intelligent routing passes them onto the best-placed agent.
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