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Home / Insights / Case Study / Microsoft Dynamics 365 F&O Implementation Helps a Candle Manufacturer Unify Siloed Departments and Accelerate Business Performance
The candle manufacturer produces a variety of candles, fragrances, and essential oils and has a dynamic consumption of raw materials. With several departments involved in manufacturing products, including research and development, art and design, packaging development, production, fulfillment, sales and marketing, customer service, and warehousing, collaboration was becoming difficult. Legacy systems like SysPRO and a bunch of peripheral applications with limitations in functionality and reporting further impacted operational efficiency.
Therefore, the manufacturer was looking for a unified ERP system that would integrate all the departments and legacy systems into one umbrella as well as transform complex processes. They needed this ERP to:
To standardize processes throughout the organization, get complete visibility into operations, and reduce costs, Synoptek recommended implementing Microsoft Dynamics 365 F&O at the main site and using it as a global template to roll out the platform to various other plant locations.
Synoptek conducted a detailed requirement study via comprehensive workshops, elaborate team meetings, and roundtable discussions. We understood overall processes and business scenarios through regular conversations with stakeholders and business process leaders. We studied various legacy systems that handled different functionalities, which involved:
Once all business scenarios were understood and reports were gathered, the team recommended a Waterfall rollout strategy where a Global Template would be created for the entity. Implementation phases included:
Synoptek analyzed the requirements and recommended solutions which were further shared for review with business process owners. At the same time, requirements were discussed for approval.
The solution was configured, and all the gaps identified were developed by the technical team. Sanity and smoke testing were also carried out for errors and logs.
Business processes were tested by functional and QA teams, after which they were handed over to the manufacturer for testing. Synoptek shared videos and training documents to streamline the testing process.
A flexible Excel script was prepared where scenarios were dynamically created and tested. By tracking them, we were able to receive the statistical status of overall business processes and their function after successful integration.
The Dynamics 365 solution was then deployed to the golden configuration environment, where Synoptek ran several parallel processes with existing legacy systems to verify results. Business solution template, Excel test script, and data migration Excel were used as Global Templates for overall implementation.
Data was migrated to the new ERP system using DMF and Excel Add-In.
As a growing manufacturer with several distinct departments, the D365 F&O implementation helped in
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