| Customer: An HR tech start-up that focuses on building a better way to run the modern workforce | Profile: The start-up builds solutions to create happier customers through happier employees, driving positive and effective work culture, and developing momentum through great feedback, transparent management practices, and effective training. |
| Industry: Human Resource | |
| Services: Software Development and Product Consulting |
Business Need
With a deep knowledge of the industries needing skilled part-time human resources, the HR tech startup was founded to build a state-of-the-art SaaS platform. The current requirement was to build a platform to focus on employee engagement, collaboration, performance management, and compliance monitoring. In the past, the founders had built a legacy system to service a pool management company for the same purpose.
The comprehensive online platform was required to carry out day-to-day reviews of employees, including monitoring their duties and responsibilities and enabling regular training and certifications. The platform was also required for incentive management programs, with cross-industry exposure, and required several features, including a self-service administration portal, gamification, interaction management, as well as daily performance management of employees and teams.
Solution and Approach
As an organization with deep experience and expertise in SaaS-based projects, Synoptek developed a modern SaaS-based online platform with a web app interface that has a minimalistic design and user-friendly features. We deployed a multi-tenant application based on a microservices architecture using Node+Vue JS and MySQL deployed on Azure.
We also developed a mobile app for users with a limited feature set and incorporated an intuitive design using standard icons and graphics. The different portals and modules developed included:
Administration portal to enable the administrator to have access to all modules and features from a single portal. All customers and their configurations, settings, and subscriptions can be managed from the administration portal – along with account-level management. For this portal, Synoptek developed a web application and enabled the following:
- User role management
- Master management
- User profile
- Customer management
- Configuration
- Subscriptions
Dashboard module to enable users to view actionable information which needs their attention. Using a single dashboard, employees and managers can view information that caters to their requirements. For this, Synoptek enabled:
- Role-based dashboards
- User personas
Employee management module to maintain and monitor all information on employees, right from training and interaction ratings to task assignment and employee onboarding/off-boarding. For this module, Synoptek enabled:
- Employee listing
- Employee onboarding
- Employee profile
- Employee off-boarding
Group activity or training module to enable the creation of multiple trainings for a group of employees. For this module, Synoptek enabled the following features:
- View group activity history
- Create group activity
- View group activity
- Delete group activity
- Impact on employee points
Points calculation module to allow every employee to obtain awarded points at the end of the day based on defined criteria. For this module, Synoptek enabled:
- Global configuration
- User activities
- Point calculation
- Audit trail management
- Level calculation
Tasks and reports to enable the creation of different reports that will be part of the Customer Portal Web Application. For this, Synoptek enabled
- User personas
- Tasks
- Daily reports
- In-service reports
- Points audit
Competition module to promote a competitive spirit within employees and enable performance improvement through gamification of certain day-to-day activities. Key features enabled by Synoptek for this module included:
- Create competition
- Modify competition
- Competition dashboard
- Competition history
Business Benefits
Synoptek has enabled the HR tech start-up to transform its in-house employee management portal into a modern SaaSbased online platform. The portal developed by Synoptek is now being used by the HR startup across 25 organizations in 5 industries, with over 700+ weekly active users and zero churn rate. Thanks to Synoptek’s services, the startup can:
- Employ a mobile-friendly application with web-like capabilities, making it easy for employees to transition from web to mobile
- Enjoy cross-industry exposure via an easy-to-use self-service administration portal
- Improve application user interface, user experience, and user journey
- Ensure timely employee training and compliance