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Home / Insights / Case Study / SharePoint Integration with SAP Helps a Manufacturing Firm Extend and Enhance Service Management Operations
Services: Microsoft SharePoint
Jyoti is a leading manufacturer, supplier, and global exporter of a wide range of CNC machines and allied equipment.
As a reputed and accomplished organization, it was imperative that Jyoti ensured its products were of premium quality and delivered maximum satisfaction and utility to customers. To achieve this, they needed to effectively manage business processes and collaboration between their service engineers, especially tasks related to machine defects/complaints and service requests.
Jyoti wanted to engage with a technology partner to help integrate SharePoint with their enterprise resource planning (ERP) system, SAP, to combine the collaborative and ready-to-use capabilities of SharePoint with the business data and processes of SAP.
Synoptek (formerly Indusa) developed a SharePoint based complaint tracking portal for Jyoti that manages tasks related to machine complaints, including maintaining complaint records, assigning tasks to service engineers, managing payments, and checking the availability of replacement parts.
Key modules incorporated in the solution include:
Key user roles in the solution include the following:
The integration between SAP and SharePoint has helped Jyoti provide better transparency amongst their users in terms of their reporting, and in maintaining track of allocation of work and availability of service engineers.
Familiarity and experience of the users in developing system interfaces allows them to perform tasks for core business processes smoothly and quickly, enabling smooth user adoption of the portal.
The service engineering module facilitates tracking the performance of service engineers in terms of tasks and requests.
Central administration and control allows administrators to govern the entire system.
Integration of SharePoint and SAP empowered Jyoti to increase its business process efficiency and improved collaboration between service engineers.
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