Blog: ERP

Driving Continuous Transformation with Dynamics 365 Managed Services

May 11, 2022 - by Synoptek

Organizations that understand the importance of having an advanced ERP system in place are all praise for the Dynamics 365 platform they’ve successfully implemented. The ability of the system to bring different departments and systems together, enhance collaboration, boost enterprise visibility, and improve business decision-making is extremely appreciated. But over time, many organizations find that the benefits are stagnating – not understanding why! It’s primarily because they’re unable to leverage their Dynamics 365 platform to its maximum potential while also struggling to match the pace of changing market trends, industry dynamics, and customer needs.

The Need for Dynamics 365 Managed Services

An ERP like Dynamics 365 has truly become the backbone of any organization. But successfully implementing it is just the first step toward digital transformation. Since just a few hours of ERP downtime can have a major impact on business operations, driving continuous transformation and accruing long-term benefits from Dynamics 365 requires the platform to be effectively monitored and managed. Such monitoring ensures that the system is not just up and running but also current and optimized while being able to sustain and accelerate business results and drive the level of efficiency employees and customers expect.

Dynamics 365 Managed Services enable access to a qualified pool of expert resources who can improve the performance of your ERP application, thus lowering the costs of hiring and maintaining an internal support team. By resolving business issues and improving SLA compliance, Managed Services can allow the business to adapt to changing business needs and scale as required while empowering IT teams to focus on critical tasks.

Using time-tested tools and advanced support frameworks, businesses can ensure their Dynamics 365 platform is implemented correctly, functions securely, and operates efficiently. Here are 5 ways in which you can maximize your ERP investment via Dynamics 365 Managed Services:

1. Continuous Monitoring and Maintenance

Opting for Dynamics 365 Managed Services can ensure your enterprise application keeps pace with the dynamic world. Continuous and ongoing monitoring and maintenance make sure your Dynamics 365 instance performs without issues while constantly enhancing business performance, employee productivity, and customer loyalty. At the same time, a 24×7 helpdesk can ensure all user issues and queries are registered and resolved within the agreed SLA, so your IT teams can focus on strategic tasks and not spend days together resolving basic user issues.

2. Effective User Management

Dynamics 365 Managed Services are a great way to ensure the level of security your business needs. Through frequent assessment of existing access control mechanisms, you can identify security loopholes while taking steps to implement required user management controls, so only authorized users have access to data and modules, and your business data is safeguarded against theft or misuse.

3. Seamless Business Continuity

As compared to siloed systems where points of failure were multiple, with a Dynamics 365 system, the points of failure are few but significant. Dynamics 365 Managed Services can ensure your ERP application functions properly and without interruption, allowing your business to run smoothly. Continuous monitoring of the system aids in discovering issues or bottlenecks that can impact the user experience or bring processes to a halt while allowing you to make necessary changes for seamless operations – even in the event of a power outage, natural calamity, or security breach.

4. Efficient Vendor Management

Opting for Dynamics 365 Managed Services can also help in streamlining your relationship with Microsoft. Right from establishing the right standards to negotiating contract teams, renewing licenses to maintaining SLAs – Dynamics 365 Managed Services can ensure that your communication and connection with Microsoft is seamless and stress-free. Via close partnerships, Managed Services pave the way for direct access to Microsoft specialists, so escalations are handled in time.

5. Best Practice Suggestions

When you opt for Dynamics 365 Managed Services, you also open doors to ways in which you can improve the performance and efficiency of your ERP application. Right from how your users can better leverage the different capabilities to ensuring your Dynamics 365 instance is updated and secure, upgrading your existing system to the latest version to implementing a module that can drive better efficiencies – Managed Services can ensure you make the best use of your Dynamics 365 platform – while never missing out on a critical update.

Partnering with a Qualified Provider

If you want to keep pace with changing business scenarios while driving continuous transformation, you need to partner with a competent Managed Services Provider (MSP) to get the professional support you need for your Dynamics 365 system to perform to its full potential.

Whether you need ongoing monitoring and maintenance of your Dynamics 365 platform, cost savings, or enhanced user experience, a qualified MSP can act as a single point of contact for all your Dynamics 365 needs and ensure the application is constantly optimized and continuously improved. A competent MSP will make use of industry-standard service delivery metrics to enhance transparency and accountability, thus increasing the capacity to prioritize and resolve issues and driving the best returns from your Dynamics 365 investment.

At the same time, a partner can bring highly skilled and certified Dynamics 365 consultants and dedicated account managers on board with long-standing cloud and domain-specific expertise and craft a support plan that perfectly fits the needs of your business. With a 24×7 helpdesk, a partner can also ensure a high uptime guarantee while delivering services using a flexible pricing model – so you can optimize your costs and enhance application and business performance.

Engage with a partner today to drive unmatched productivity, improve performance, and maximize your Dynamics 365 investment!