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Home / Insights / Blog / The Ultimate Microsoft Dynamics 365 Guide: Key Terms & Solutions
June 7, 2018 - by Manoj Nair
With organizations around the world struggling with data silos, Microsoft Dynamics 365’s unified cloud solution enables end-to-end business growth with its suite of intelligent business applications. As these are modular, multi-channel applications, they help unify data, processes and relationships, to drive actionable insights and business value.
What Does Microsoft Dynamics 365 Do?
The cloud-based product bundle of various intelligent applications, Dynamics 365 aims to meet the ERP and CRM needs of businesses through one common platform. With digital transformation at its core, Dynamics 365 breaks down the walls of software silos and enables businesses to adapt their applications to their business processes rather than the other way around. The embedded intelligence capabilities can unlock powerful insights and therefore help to identify inefficiencies, and help make data-driven decisions to move businesses forward. Here is a detailed description of how it can help organizations meet end-to-end business needs:
Since each organization needs specific solutions to meet distinct needs, here is a list of the various modules, features and capabilities for improved understanding.
In order to provide organizations the flexibility and agility to respond to changing business needs, Dynamics 365 leverages the power of the Azure cloud that allows deployment, management and building of applications in a secure and controlled manner. Azure enables the following:
Microsoft Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement, earlier known as Dynamics CRM, has built-in capabilities like sales process management and automation, customer service enablement, field sales capabilities to manage techs on the go, project service automation, and marketing. These capabilities help sales, marketing and service professionals to be as productive as possible and build customer trust and loyalty across all touch points and within the context of who the customer is and what they are doing.
Dynamics 365 is equally effective in Finance and Operations. Formerly known as Dynamics AX and now known as Dynamics 365 for Unified Operations, this ERP solution enables smarter and more connected operations for strategic, data driven financial insights across business verticals. Since today’s ERP solutions need to operate with global scalability and digital intelligence capabilities of the cloud, Dynamics 365 for Finance and Operations offers:
The Common Data Service (CDS), built on the Common Data Model, is an integral part of Dynamics 365. This allows data not only to be stored but also to be unified across a variety of business purpose apps. Organizations can:
Microsoft PowerApps enables creation and publishing of modern cross-platform business apps without having to write a single line of code. By bringing all of the important business apps into the hands of people, PowerApps links a myriad of services together in order to automate processes and improve productivity. Organizations can:
In addition to these awesome features and capabilities, with the Spring’18 release, Microsoft is upping its Dynamics 365 game with new capabilities and intelligence across:
Dynamics 365 for Everyone
Dynamics 365 is built with the latest technology and offers a myriad of apps and tools. It enables employees to be more productive and facilitates organizations in generating additional revenue and profits: from sales and operations, to customer service and talent, from field sales and retail, to project service automation and marketing – there is an app for everything and everyone! Take an even further look by downloading our Dynamics 365 Buyer’s Guide.
Learn more about how Microsoft Dynamics 365’s features and capabilities can optimize and streamline your business processes.
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