| Customer: A privately-held fleet leasing company | Profile: The leasing company has approximately 500 owned, managed, and committed commercial jet aircrafts leased to approximately 90 airlines in over 45 countries. |
| Industry: Aviation | |
| Services: Microsoft Teams Phone System Implementation |
Business Need
The leasing company was a wholly-owned subsidiary of a large corporation that offers leasing, installment sales, and other financial services for IT-related equipment, industrial equipment, and other machinery and facilities.
As a carve-out of a large Fortune 100 company, the leasing company needed to implement 100% of its entire corporate information technology and information systems as well as migrate from the parent phone system. They were looking to engage with a partner who could oversee a complete and full migration of the company’s entire IT systems. They conducted an RFP process to identify the best IT company who could carry out the technology migration. Synoptek was selected as the beneficiary of the full IT contract and Microsoft Teams implementation was one of the services provided.
Solution and Approach
To meet the leasing company’s requirement, Synoptek helped in migrating their existing phone system from the parent company. After having performed an evaluation of all the phone systems in the market, the company selected Synoptek’s solution for their business. As part of the engagement, Synoptek implemented a range of systems including:
- Microsoft Teams Phone System for PBX capabilities
- eFax for seamless online fax
- Poly CCX Series desk phones
- Global VoIP services
As a global company with users stationed in various countries, Synoptek was able to provide local dial tone for staff located outside of the United States, enabling the leasing company to maintain a unified communications platform globally.
Business Results
With Synoptek’s guidance and support, the leasing company was successfully able to set up a modern phone system across their enterprise. Synoptek was extremely flexible with their needs, accommodating a series of delays stemming from COVID as well as other migration needs. The company can now:
- Make the most of a fully integrated solution leveraging Microsoft 365
- Drastically simplify their administrative needs
- Enjoy a single profile for employees in their entire IT system