IT Service Management Assessment

Let Synoptek identify challenges that are restricting your business from achieving your ITSM goals.

At Synoptek, we follow a structured engagement approach to assess, analyze, and develop value-added recommendations to augment your ITSM processes. Our engagement approach serves as the foundation for making solid business decisions, creating realistic expectations, and ultimately enhancing your IT capabilities and performance.

Synoptek’s ITSM Assessment Services Include

With our ITSM Assessment Services, you can get a solid understanding of your current ITSM state, and receive recommendations on how processes can be improved and how future needs can be addressed and accommodated. Our approach to an ITSM assessment is simple:

  1. Discovery and Information Gathering
  2. ITSM Processes Assessment
  3. Service Catalog Analysis and Development
  4. Gap Analysis and Roadmap
  5. ITSM Structure, Methodologies, and Organization Direction and Recommendations

After a detailed assessment by Synoptek, you can be sure to identify key projects that can improve your IT service delivery methodologies, key components necessary for maintaining your IT strategy and plan and achieve the greatest benefit and value through alignment of organizational goals with the capabilities of your IT systems.

Why Choose Synoptek for ITSM Services

Our ITSM experts work diligently to confirm your business direction, assess your current IT service delivery plan and identify key strategic initiatives and business objectives. We ensure alignment of your IT service delivery plan with your business, identify strengths and weaknesses, and prioritize activities based on your current needs.

Through our ITSM assessment services, we make sure to carry out a “future-needs” assessment and provide necessary direction with respect to your IT infrastructure, IT organization, and operational processes and procedures. We also develop a high-level plan for implementation, where we furnish a detailed review of key projects identified to meet business objectives.

Contact an IT Service Management Assessment Expert



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