IT Service Management Assessment

We work with your business and IT operations to ensure that IT service levels are meeting or exceeding the needs of the business, delivering consistently and operating cost effectively. IT services get some of the lowest customer satisfaction ratings in corporate America. Turning around customer satisfaction is a challenge we take personally.

We understand that organizations demand higher service levels, and IT service management is a discipline that can be difficult to implement with fewer resources to deliver. Synoptek has implemented and managed best-in-class IT service management processes for its customers for nearly 20 years. We can help you benchmark service levels, define and streamline processes and ultimately meet the seemingly unattainable goals of your organization.

We start with understanding your customers and the service levels that are required. We then baseline those service levels, and review processes and systems to identify a plan to exceed the demanding expectations of your organization.